RETURNS & EXCHANGES
Our Change of Mind Policy
We are happy to offer you a refund or exchange during Gather Round for change of mind on unworn items and with all tags and packaging in tact, please bring your items to the AFL Superstore at the AFL Footy Festival, Elder Park during Gather Round 2025.
Conditions for refund/exchange for 'Change of Mind'
- Proof of purchase is accompanied with the returned merchandise; and
- The merchandise is unworn, unwashed, unused and in its original condition with all tags (or packaging) intact
Consumer Guarantees
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund or exchange. If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Merchandise returned under consumer guarantees can be returned within a reasonable time frame subject to proof of purchase. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
HOW TO RETURN OR EXCHANGE A PURCHASE
At Gather Round 2025
Please take your item along with proof of purchase to the AFL Superstore located at the AFL Footy Festival, Elder Park during Gather Round, April 10 - 13 2025.
Our friendly staff will be able to assist you with an exchange or refund where we are unable to find an appropriate exchange for you.
If your purchase was made online please bring your order confirmation with you.
Return to Online Store
Online Orders
Customers are responsible for all return postage costs for change of mind returns received in an online order.
To return your order via post, simply complete the returns form which you received along with your order and follow the instructions on it.
When returning or exchanging a faulty or damaged item, the Gather Round Store will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by the Gather Round Store. Should you need further assistance regarding this process, please contact the Gather Round Store directly.
Please ensure your return parcel is securely packaged and both sender’s address and Gather Round Store Return Address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
Please allow 10 business days from the day your parcel is delivered for your return to be processed and your account to be credited. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
Please note we are unable to exchange items online.
Gather Round Store
9 - 15 Vision St
Dandenong South Vic 3175